Terms of service

Terms of Service

Last updated: September 11, 2026

Welcome to Umme Hani Official. By accessing or using our website and placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website or purchasing our products.

1. About Our Store

Umme Hani Official operates this online store through Shopify. We offer products for purchase through our website.

Throughout the website, the terms "we", "us", "our" and "Umme Hani Official" refer to our store.

2. Products

We make reasonable efforts to display our products, descriptions, images, colors, and other details as accurately as possible.

However, actual colors may appear slightly different depending on your device or screen settings.

Product availability, descriptions, prices, and other details may be changed or updated at any time.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

We reserve the right to accept, cancel, or refuse an order when necessary.

If there is an issue with your order, we may contact you using the contact information provided at checkout.

Please review your order carefully before completing your purchase.

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

4. Prices and Payment

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices and promotions may change without prior notice. The price applicable to your order is the price displayed at the time you place your order.

You are responsible for providing accurate payment and contact information when placing an order.

5. Shipping and Delivery

We deliver across Pakistan using courier services.

Standard Delivery: Rs. 250
Free Delivery: Orders above Rs. 4,000
Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–6 business days
Order Processing: Orders placed before 2:00 PM are processed on the same business day.
Orders placed on Sundays or public holidays are processed on the next working day.

Delivery times are estimates and may vary due to circumstances outside our control, including courier delays or other unforeseen circumstances.

Once your order has been dispatched, you may receive a tracking ID through SMS or email.

6. Cancellations

If you need to cancel an order, please contact us as soon as possible.

We can only accommodate cancellation requests before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

7. Returns, Exchanges and Refunds

Our returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Please review that policy before placing an order.

8. Website Use

You agree to use our website only for lawful purposes.

You must not use our website in a way that could damage, disrupt, or interfere with the website or its services.

You must not provide false or misleading information when placing an order or communicating with us.

9. Intellectual Property

All content on our website, including our brand name, product images, text, graphics, logos, and other original material, belongs to Umme Hani Official unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our permission.

10. Third-Party Services

Our website is powered by Shopify and may use third-party services that are necessary to operate our online store, process orders, payments, or deliveries.

These services may have their own terms and privacy policies.