Refund policy

Return & Refund Policy

At Umme Hani Official, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective item, we are here to help.

Return & Exchange Eligibility

  • Items can be returned or exchanged within 7 days of receiving your order.

  • To be eligible for a return or exchange, the item must be unused, unworn, unwashed, and in its original condition and packaging.

  • Items that have been damaged, altered, washed, or used after delivery may not be eligible for return or exchange.

  • Sale, discounted, or clearance items are non-returnable and non-refundable, unless the item is received damaged or incorrect.

  • For hygiene reasons, certain products may not be eligible for return or exchange.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please send us:

  • Your order number

  • A clear photo/video of the received item

  • A brief description of the issue

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.

Refund Policy

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method or another mutually agreed method, depending on the payment option used for your order.

Please note that refund processing times may vary depending on the payment method and service provider.

Return Shipping Charges

  • If the return is due to an incorrect, damaged, or defective item sent by us, we will cover the applicable return shipping cost.

  • If the return is due to a change of mind, wrong size, or personal preference, return shipping charges may be the customer's responsibility.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been dispatched, cancellation may no longer be possible.

For cancellation requests, please contact us as soon as possible at:

Email: ummehaniofficial160@gmail.com

How to Request a Return

To request a return or exchange, contact us with your order number and reason for the return.

Email: ummehaniofficial160@gmail.com

Our team will guide you through the return process and provide further instructions.

Important Note

We reserve the right to refuse returns or exchanges that do not meet the conditions mentioned above. Please make sure to carefully check your order upon delivery and contact us promptly if there is any issue.

Thank you for shopping with Umme Hani Official!