Privacy Policy

Last updated: September 11, 2026

At Umme Hani Official, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

• Contact Information: Your name, phone number, email address, and delivery address.

• Order Information: Products you purchase, order details, returns, exchanges, and cancellations.

• Payment Information: Payment method and transaction-related information. Payment details may be processed securely through our payment providers.

• Customer Support Information: Information you provide when contacting us about an order or any other query.

• Device Information: Information such as your browser, device type, IP address, and website activity.

• Website Usage Information: Information about how you browse and interact with our website, including the use of cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

• Process and deliver your orders.

• Confirm your orders and provide order updates.

• Arrange shipping and delivery through our courier partners.

• Process returns, exchanges, and refunds.

• Respond to your questions and provide customer support.

• Improve our website, products, and shopping experience.

• Send promotional messages or offers when permitted.

• Prevent fraud, misuse, or unauthorized activity.

• Comply with applicable legal requirements.

Sharing Your Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Shopify, which hosts and supports our online store.

• Courier and delivery companies to deliver your orders.

• Payment service providers to securely process payments.

• Technology, customer-support, and other service providers who help us operate our business.

These parties may only receive the information necessary to provide their services.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and provide relevant services.

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website features.

Payment Information

We take reasonable steps to protect payment and transaction information. Payment information may be processed by third-party payment providers according to their own privacy and security policies.

We do not intentionally store sensitive payment information unless necessary and permitted for providing our services.

Order & Delivery Information

To successfully deliver your order, we may provide necessary customer information, such as your name, phone number, and delivery address, to our courier or delivery partners.

This information is used only for purposes related to fulfilling and delivering your order.

Marketing Communications

If you receive promotional emails or messages from us, you may choose to stop receiving marketing communications at any time.

You can contact us at ummehaniofficial160@gmail.com to request removal from promotional communications.

Please note that we may still contact you regarding important information related to your orders, such as order confirmation, shipping, delivery, returns, or customer support.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Fulfill your orders and provide our services.

• Maintain business and transaction records.

• Handle returns, exchanges, refunds, and customer-support requests.

• Comply with applicable legal obligations.

• Resolve disputes or enforce our policies.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

If you would like to make a privacy-related request, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under the applicable age of majority. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be posted on this page with the revised Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Umme Hani Official
Email: ummehaniofficial160@gmail.com
Location: Haripur, Pakistan